Phone Answering Service for Law Firms
Intake Conversion Experts (ICE) is an outsourced intake department for law firms, providing support to your firm during the times when your reception/intake staff are busy with other responsibilities.
First Impressions Are Lasting Impressions
The first phone call that a potential client makes to your law firm will usually form their first impression of your firm. Why invest so much time and money in getting leads and incoming calls only to them go unanswered, leaving them with a lasting impression that is negative and inaccurate?
Research shows that nearly 33 percent of clients have severed relations with at least one law firm in the past year because of a bad first impression. Unanswered calls, lack of reassurance, insufficient follow-up, unprofessional phone etiquette, slow response time, and unavailability all contribute to this impression.
Each phone call represents a potential case that could earn your firm a significant amount of attorney’s fees, but most claimants will hang-up on calls that are not answered within a certain period of time.
ICE can help you develop a successful telephone answering policy that always makes an incredible first impression, as our legal intake representatives are attorney-trained in the best practices of the industry.