Types of Services We Offer for Criminal Defense Law Firms
ICE provides all of the following services that can help your criminal defense firm capture more leads and sign up more clients:
- Live Call Transfer— Nobody wants to hear hold music when they place a phone call to any business. With ICE, you can be sure that every phone call to your law firm gets dispatched to a live agent as soon as possible. This can be true even when all of your employees in the firm are all currently on the phone. ICE can be an invaluable backup when your law firm is at its busiest.
- Overflow Call Handling— Again, your law firm can only handle so many phone calls at a single time. Even when you have multiple phone lines, every one of them might be spoken for. A busy signal could be just as fatal as the aforementioned hold music. With ICE, you have overflow call protection, so no phone call is ever missed.
ICE believes in transparency with all of our services and processes, so you can be confident that you will always have access to all of our calls and will be able to decide which parts of intake conversion you want to use us for.
ICE has intake conversion specialists who are specifically trained to understand the kinds of claims that you are seeking to handle. We will know how to work with every person who contacts your firm and answer all of their questions so they can feel confident in your abilities.
Keep in mind that ICE does far more than just handle phone calls. We can also oversee numerous online and technical concerns relating to your law firm, and we may be able to assist with other tasks as they are needed.
With the ICE Active Lead Program, you will get daily reporting and agents who can follow up frequently and for long periods of time. We do not just respond, but we actually know how to sell your law firm and convert all interested persons into clients for your firm.
Are you bilingual?
ICE staffs multiple Spanish-speaking agents for every shift. We can certainly provide bilingual services.
Why should a criminal defense law firm work with an answering service?
Law firms need to be able to respond to any inquiry as soon as possible after it has been submitted. Particularly for clients with criminal cases, a speedy response can be the difference between signing up a case and losing it to a different firm.
Most firms do not have enough staff necessary to field phone calls at all hours or review online inquiries. As a result, many law firms have turned to ICE for all of their intake needs and have been thrilled with the results.
Why would I hire I.C.E. if I already have a reception / intake staff?
Simply put, there will be times that your own reception or intake staff will be overwhelmed and incapable of handling every matter they are dealing with. Many people will hang up when their phone calls are not answered within a certain number of rings, but you can have it set up so phone calls are automatically forwarded to ICE if they reach a certain number of rings when your own staff cannot get to them. Even when you employ your own intake staff, you can consider ICE to be a valuable form of insurance to guarantee that all calls are being answered.
