Answering Service v. Retention Service

by Gary Falkowitz • October 30, 2017

How many times are you unable to get back in touch with a lead that your answering service handled? For most law firms this happens weekly, if not daily. We are living in a time of impatience and the goal of having our needs met immediately. Claimants that contact a law firm about a new […]

Is Your Intake Really Good Enough?

by Gary Falkowitz • October 11, 2017

We get it. If it aint broke, why fix it? Right?! Not so fast… If you believe that because your law firm is profitable, your intake isn’t broken, you are sorely mistaken. Judging Intake by whether you’re profitable is the wrong approach to take. Rather, in order to truly assess the effectiveness of your intake […]