These days, any old call center isn’t good enough. The competition of retaining qualified claimants requires the understanding that time is of the essence. While most call centers are very good at responding to calls and gathering information, that just doesn’t cut it for personal injury law firms. Claimants that are calling want action. They want to know whether their claim qualifies for retention. And, most importantly, they want to speak with someone who understands what they’ve gone through. At ICE, our intake specialists are trained to understand the claimant’s mindset, and, at the same time, to qualify and seek retention NOW. Given how quickly decisions are made, we understand that getting a qualified claimant to sign is our number one goal.

At ICE, Intake is ALL WE DO. We do not market. We do not look to share in the attorney’s fee. And we do not charge per-lead. Our ability to respond fast, qualify appropriately, follow up aggressively and retain at high rates allows our clients to ensure that their marketing dollars are not wasted. The best part? You only pay if we are successful in acquiring a retainer on your behalf. Just sit back and watch as we respond, follow up, qualify and retain cases… using YOUR retainer and YOUR criteria.

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