Recently, medical evidence has shown that a medication used to treat a common bladder condition can cause blindness in its users, as well as damage to the retina. The medication is known as Elmiron and is sometimes referred to as pentosan polysulfate sodium. The drug is prescribed to people who suffer from a bladder condition known as interstitial cystitis.

Sometimes referred to as bladder pain syndrome, interstitial cystitis is a chronic health issue that causes pain in a person’s bladder area. Some people with interstitial cystitis experience constant ongoing pain, while others may only experience occasional pain. People with interstitial cystitis frequently have other health issues such as fibromyalgia or irritable bowel syndrome.

No one presently knows exactly what causes bladder pain syndrome, but it is thought to be related to the body’s immune system’s attack on the bladder. Other causes may be related to problems with the nerves, tissues, and cells in the bladder.

People who smoke or have a family history of interstitial cystitis are at risk of developing this disease. Currently, more than one million people in the United States suffer from bladder pain syndrome. Most people with interstitial cystitis are women. There is no known cure.

Elmiron is a drug that was prescribed to treat patients with interstitial cystitis. It is the only medication approved by the FDA to treat people who suffer from bladder pain syndrome. Doctors have been prescribing Elmiron since the late 1990s. Recently, however, studies revealed that Elmiron could seriously damage the retina. Specifically, the study revealed that 25 percent of patients taking Elmiron exhibited eye damage, including damage to the macula, or the part of the retina that delivers clear and crisp vision. This condition is known as maculopathy.

Other reported problems include retinopathy, or damage to the blood vessels in the tissue in the retina. It can also cause metamorphosia, a vision problem that causes lines to appear rounded. Other conditions may include blurred vision, halo vision, and reduced night vision. Sadly, Elmiron caused irreversible blindness in some patients.

Of course, people taking this medication who developed eye disease have a right to compensation from the drug manufacturer. Law firms all over the country are now accepting clients who used Elmiron and then developed retinal damage. Many personal injury firms, however, do not have the manpower or the resources to devote to signing new clients who suffered harm from taking Elmiron. As such, many opportunities for these plaintiff’s firms are lost simply because of a lack of resources.

Let ICE help with your law firm’s Elmiron retention campaign. ICE can answer all incoming calls from people looking for advice on how to proceed against the manufacturer of the drug Elmiron. Using an outline provided by you, we can ask all the appropriate questions of each and every potential client to determine if they have a case against the manufacturer of Elmiron.

However, ICE is much more than an answering service. At ICE, we specialize in taking potential clients and converting them to signed firm clients. ­By hiring ICE, you can increase your firm’s retention rate for potential clients who suffered retinal harm from taking the drug Elmiron. An increased retention rate leads to increased profits. In fact, in the past, ICE has increase profits for plaintiff’s firms by millions of dollars.

If your plaintiff’s firm has plans to initiate a retention campaign for the defective drug Elmiron, contact ICE to ensure success. With ICE on your side, you will increase the number of overall retentions for your mass tort campaign. You can reach a representative now at 1-855-WITH ICE. We are also available by email and online chat 24 hours a day, seven days a week.


 If it is your law firm’s goal to retain the maximum amount of clients in your Elmira retention campaign, then yes, you need ICE. Successful injury attorneys not only understand the intricacies of the law they practice, they also understand that without clients, there will be no successes.

As such, plaintiff’s law firms spend hundreds of thousands of dollars every year in marketing. Unfortunately, however, plaintiff’s firms are not always prepared to reap the fruits of their efforts.

Many times, firms use their receptionist or other staff to take calls from potential clients. However, this can be a mistake. Potential clients usually have many questions, and they want answers. A receptionist is not typically equipped to answer their questions. Taking a message is simply not good enough. Many potential clients are lost because plaintiff’s law firms are not able to give potential clients the attention that they require. If potential clients feel that their inquiries are not adequately addressed, they will simply move on to the next attorney, thereby wasting all of your firm’s marketing efforts.

ICE is available to give potential clients all the time necessary to ensure that they are converted to actual clients.

At ICE, we are intake and retention specialists. Our experts are trained to speak to potential clients, listen to their particular circumstances, answer all of their questions, and make sure that they sign a retainer and become actual firm clients. We are available to your potential clients 24 hours a day, seven days a week. Our number one goal is to deliver as many new clients to you as possible. With ICE, you will see a return on your marketing dollars.

ICE can increase your retention rate, which increases your profit margin. In fact, ICE’s conversion rate is 70% to 80% higher than the industry average of 50%.


ICE’s founding team has a long record of proven results to help your firm with its Elmiron retention campaign.

Gary Falkowitz, Esq. is a firm founder. Gary graduated from Brandeis University in 2002. He earned juris doctor from St. John’s University School of Law in 2005. Gary previously represented doctors and hospitals that were sued for medical malpractice. He also represented plaintiffs in mass tort cases at a large law firm in New York City, where his successes earned him the title of managing attorney.

With this background and experience, Gary saw first-hand how prioritizing and scrutinizing the intake process could maximize his firm’s revenue. Through his years of experience, Gary learned that accountability, implementing strong internal procedures, and responsiveness can ensure a successful intake process.

ICE’s other founder is Matt Kelly. Matt graduated from Penn State University. His area of expertise is software engineering and Matt is in charge of overseeing ICE’s technical infrastructure. He is also responsible for ensuring that ICE’s call center maintains best practices.

Call ICE now to learn how Gary, Matt, and the entire ICE team can help your law firm increase its intake rate for its Elmiron retention campaign.


 At ICE, we handle all areas of your firm’s Elmiron retention campaign. We can:

  • Assess the Call – At ICE, we answer the phone, but we assess the call for you. ICE’s professional staff will also respond to all of your online inquiries so that every potential client related to your Elmiron retention campaign is brought into the firm. Let ICE help convert your potential clients into actual clients. That’s our area of expertise.
  • Qualify Potential Clients – At ICE, we understand that not every person who calls in response to your Elmiron retention campaign will have a valid claim against the drug manufacturer. At ICE, we will screen all inquiries to ensure that only qualified clients join your Elmiron retention campaign.
  • Retain the Client – We said it before, and we’ll say it again; ICE’s number one priority is to deliver you signed retainers for your Elmiron retention campaign. Using our patented software, ICE’s team of intake specialists will increase your firm’s signed retentions for your Elmiron retention campaign.
  • Follow Through with Every Lead – With ICE, no lead will go unanswered. Our intake specialists will personally address every phone call, every email, and every request for an online chat.
  • Resurrect Old Leads – ICE understands that not every person who calls a law firm will agree to sign a retainer with that firm after their first inquiry. ICE’s intake specialist will resurrect these lost leads to deliver yet another signed retainer for you.


If your firm has decided to run an Elmiron retention campaign, and you want to ensure the maximum amount of cases, call ICE now.

ICE has the expertise and the resources to answer all inquiries and qualify all potential clients. Our unique process will ensure that all potential clients become actual firm clients. We can even resurrect old leads, thereby increasing your firm’s overall retention rate.

At ICE, we believe in excellence in customer service. Our motto is, “Focus on your customers and lead your people as though their lives depend upon your success.” Through extraordinary customer service, ICE’s intake specialists strive to convert every potential Elmiron claimant into a client for you.

Call ICE now at 1-855-WITH-ICE to discuss how we can help with your Elmiron retention campaign. You can also contact us by email or by online chat. Let ICE answer the call for you.